Unified on Salesforce: Value for Providers
These providers continue to wrestle with fragmented systems, high cost of labour, workforce shortages, and complex compliance demands. This partnership directly tackles those challenges by bringing end to end operations together on Salesforce and applying agentic AI designed for workforce and compliance challenges to automate payroll and compliance processes.
By streamlining the end-to-end schedule-to-pay workflow, providers can eliminate silos and reduce administrative burden while ensuring accuracy with SCHADS and Nurses awards, Single Touch Payroll Phase 2, and SuperStream. The solution also enhances the workforce experience through automated timesheets, notifications, onboarding, and termination processes. At the same time, it delivers actionable insights into labour costs, service margins, and workforce demographics — enabling smarter planning and more informed decision-making.
“Healthcare and social-service organisations are under constant pressure to do more with less — from navigating award complexity to managing workforce shortages,” said David Sinclair, Head of Healthcare at 2cloudnine. “By unifying operations on Salesforce and applying agentic AI, this partnership reduces errors, lowers compliance risk, and frees staff to spend more time focused on client care.”
What sets this collaboration apart is the combination of 2cloudnine’s Salesforce-native technology with our design-led, consultative approach,” added Justin Yoon, Director Consulting at AlphaSys. “Together, we bring unmatched expertise in compliance, unified architectures, and change management, ensuring that purpose-driven organisations gain not only robust technology but also sustainable systems that evolve with their needs.
