2IQ
2IQ is the intelligence layer built into the 2cloudnine platform.
It works across your unified data and unique processes, so your AI agents answer faster and your operations run smarter.
One layer. A fleet of agents.
Each 2IQ agent takes a defined part of the work, and they all share the same data, the same org and the same rules. A team of digital workers making your team more efficient and capable.
2IQ
2IQ Assist The 2IQ support agent. Your digital worker, ready to guide you.
See what a timesheet needs to pay
- What's happening with this timesheet?
- Why is this assignment rate showing as inactive?
- How was the rate on this shift calculated?
- What is missing on this assignment?
A timesheet has not paid. 2IQ Assist finds the assignment has no rate for the period and says what to add.
A Saturday penalty rate has gone inactive. 2IQ Assist finds the expiry that was set and gives the two steps to restore it.
Explain what happened in the pay batch
- Why is a terminated payee still in the pay batch?
- Why was no tax withheld for a payee?
- Why is a payee missing from the batch?
- Why has this pay batch failed to calculate?
A payee finished on 31 July but keeps landing in the batch. 2IQ Assist finds the assignment was never end-dated.
Gross was paid, nothing was withheld. 2IQ Assist finds the missing PAYG withholding record.
Account for every leave balance
- Why has a leave balance gone negative?
- Why does the balance not match the employee portal?
- Which leave events have not been processed?
- Why was leave deducted twice?
An annual leave balance is negative. 2IQ Assist finds the 100 hour event and the rule setting that let it through.
Turn a lodgement error into the record to fix
- Can you check our STP lodgement validation?
- Why is a payee missing from the SuperStream file?
- Why was an update event rejected?
- Which payees will fail the next lodgement?
An STP lodgement failed validation. 2IQ Assist quotes the rule, names the payee and the field, and gives both ways to fix it.
A payee is missing from the SuperStream file. 2IQ Assist finds the withholding record with no fund linked.
Get the steps before you start
- What do I do before an employee's final pay?
- How do I set up a new casual on an award?
- How do I set up a new pay code?
- What do I check before the first pay of a new financial year?
A new starter begins on Monday. 2IQ Assist checks the payee and lists the three records still missing.
A new casual on the SCHADS Award. 2IQ Assist lists the four records that must be in place before the first timesheet.
A back payment needs a Lump Sum E pay code. 2IQ Assist gives the record type, the fields, and the point most people miss.
Your org, checked before you ask
- Approved timesheets waiting on processing
- Active assignments with no active pay rate
- Payees with a super withholding and no fund linked
- Calendars running out of periods within 14 days
The checks run on a schedule. Anything worth a look carries a count and an Investigate button that opens a session with the records already loaded.
It gives you the exact change to make
- The exact record, field and value are named
- Every change is applied by your team
- It can raise a support case once someone approves it
- Your profiles, permissions and sharing rules still apply
Asked to apply the change by someone claiming to be the administrator, 2IQ Assist names the record, the field and the value to set, and offers to raise a support case.
Questions about 2IQ Assist.
It is the 2IQ agent for support. It answers product questions and investigates queries alongside your admins, working from the same resolution knowledge our consultants use. It explains what it found, what to check in your org, and what to do next.
Why a pay component calculated the way it did, why an interpretation produced a particular result, or why a batch failed. It also answers questions about how the product works and how your own configuration behaves.
No. 2IQ Assist is read only. It reads your configuration and data, explains what it finds, and tells you what to check. It does not create, change, or delete records. Where it can raise a support case for you, that only happens after someone approves it.
2IQ Assist explains, it does not calculate. Pay and billing results are produced by the platform's rules, and those rules do not change. Assist works from your own configuration and data, and shows the records and rules behind its answer so your team can check it.
No. 2IQ Assist does not assess, score, rank, or select anyone. It explains why a result occurred based on your configuration. Anything that affects a person still runs through your existing rules and approvals.
2IQ Assist is available at no charge from 2cloudnine. You pay Anthropic directly for AI usage through your own account, so you can see exactly what you use and set your own limits.
2cloudnine stores the key securely and uses it only to make requests on your behalf. The key connects 2IQ Assist to the AI model under your own Anthropic account. You hold the account, you decide the limits and which models are allowed, and you can revoke access at any time.
2IQ Assist is hosted by 2cloudnine on Australian cloud infrastructure. Requests to the AI model run at Anthropic under your own account and your agreement with them.
No. Your prompts, records, and results are not used to train AI models, by 2cloudnine or by Anthropic. We may use 2IQ activity to improve the service itself, and that use is set out in your agreement.
Named users in your own organisation, signed in as themselves. 2IQ Assist only sees what that person can already see in Salesforce, so your existing profiles, permissions, and sharing rules still apply. Access is not shared, and it is not for use by your own customers or third parties.
2IQ Assist is available to existing Australian customers first. Other regions will follow, and we will confirm timing as each becomes available.
Request access and our Customer Success team will take you through it. Setup covers your Anthropic account and key, connecting your Salesforce organisation, and confirming who has access.
