What’s your role? 

I’m a Lead Trainer here at 2cloundine. It’s a really varied role that covers things like creating, reviewing, editing and uplifting documentation to be shared with clients, partners, and our internal and sales teams. I work across all of our key regions around the world and our key markets, so Healthcare and Staffing. 

I also create and deliver training content and programs for our new partners when they begin their collaboration with 2cloudnine. That’s usually a 40-hour training program so they can learn the whole functionality of our product from end-to-end. 

A colleague of mine likes to call me ‘Wiki’ Lorelle – if he needs to know something about the product, he says, “I’m coming to ‘Wiki’ Lorelle!” Because I normally know, or if I don’t know, I will ask the questions and get the answers.  

What’s your favourite part of your role?  

I love doing the training. I’ve trained people throughout Australia, the UK, the US, South Africa and more, so it’s really interesting to hear their insights. Everyone learns differently, and so when I lead training and someone comes out using my catch phrase that resonated with them, that’s very rewarding.  

What excites you about the future of the sector?  

I’m quite old school, so I used to be hesitant about AI, but seeing how we’ve been able to use it here at 2cloudnine – for example our AI Assistant Michelle – has really shifted my views. As part of my role in documentation, I’m really down in the weeds reviewing the documents to ensure that Michelle’s responses are as accurate as if you were to ask me, or someone from our product team. It’s really exciting to see the evolution of Michelle even in the couple of months I’ve been involved in the project.  

Sometimes now when people ask me a question I think ‘well why didn’t you ask Michelle that, Michelle’s got it!’. 

What do you love most about 2cloudnine?  

2cloudnine is a constantly moving place and it proves it’s a great place to work by how long people have been working here. I’ve never worked somewhere for nine years, and I know some of my colleagues have been here for ten years or more – and that’s a testament to our CEO and Founder, Adam, and the management team.  

And what do you like to do outside of work?  

I’m a ballroom dancing coach and adjudicator. I’ve been dancing since I was three years old, probably because my dad owned a dance school. I performed in a company called Burn the Floor for four years and have lived and danced in New York City. I’ve also competed four years in a row at the British Open championships at Blackpool UK, the largest dance competition in the world, where we ended up seventh out of 380 odd competitors. Now, I’m a sought after coach and last year I trained the under 21 and under 16 champions.