While the reporting improvements delivered immediate value to Hudson, Owais soon discovered broader benefits from the 2cloudnine platform.

“2cloudnine has streamlined our processes and reduced operational costs”, he said. 

With support from Michelle, one of 2cloudnine’s AI agents, Hudson has been able to manage payroll more efficiently at scale.

He explained: “We use 2cloudnine for our 1,000 employee database and I’m the one who is doing start to end processing alone for the Australia region – if we were using other softwares it would take three or four people to do that volume of work.” 

“I did the whole year reconciliation in two days thanks to the step-by-step guidelines provided by the Michelle AI agent. Without it I would have had to raise a case to resolve my query, but Michelle was able to help me complete everything on my own before the end-of-year.”

The employee self-service portal has  significantly reduced administrative burden, Owais said.

“My inbox has been reduced by around 20-25 emails per day now, because employers or contractors can now go directly to the portal for answers, instead of contacting me. It is very effective.”

These features, especially the single-touch payroll reporting, are very customer friendly and stress-free. 

Owais said he hasn’t received a single complaint from contractors, employees or any other stakeholders, giving him great peace of mind. 

I’ve also enjoyed working with the 2cloudnine team, said Owais. 

“Everyone is super helpful, especially if there is an urgent task on the pay processing days. They always come back to me on the spot and fix the issues which makes our internal stakeholders very happy.”